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5G still not available to PAYG customers !!!

DJHarvey
Contributor
Contributor

‎20-08-2022 05:24 PM

Please advise a date when 5G will be available on PAYG.  Having been an EE customer for many years I recently purchased a new 5G enabled handset.  I am shocked to find out that EE have still not enabled 5G in their PAYG plans.  Come on EE, you shouldn't still be trying to force your loyal customers onto monthly contracts.  I will give it a another couple of weeks then a move to "1pMobile" will be my solution.  

46 REPLIES 46
Carolc3
Investigator
Investigator
In response to Leanne_T

‎19-05-2023 08:03 AM

Leanne, this is not answering the question. We already knew this. What we want to know is when EE will be rolling out 5G for PAYG customers. You are WAY behind others now!

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Carolc3

‎19-05-2023 08:15 AM

@Carolc3   You’ll not get a date until EE announce that PAYG will get 5G.   As previously mentioned on this thread what are you expecting 5G to do that 4G cannot do.   I can use 5G but I still use 4G all the time. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Carolc3
Investigator
Investigator
In response to Chris_B

‎19-05-2023 09:48 AM - last edited on ‎19-05-2023 10:17 AM by EE Community Moderator

There are areas where Iive that for whatever reason we have a very poor 4G reception but a good 5G reception, no idea why but it is!

0 Helpful
bristolian
EE Community Star
EE Community Star

‎19-05-2023 11:10 AM

This will be a location-specific anomaly due to the carriers in use, it's not a 5G or 4G thing.

At a guess, 5GNR7 has been deployed but not 4G800. It's unusual, as the antenna configs normally support both.

354-
Star Contributor
Star Contributor
In response to Carolc3

‎19-05-2023 04:49 PM

@Carolc3 - I doubt it will be anytime soon. They have only recently rolled out new "subscription packs" with a speed cap of 25 Megabits per second.

Maybe when BT & EE eventually collide together, they might review the PAYG/Subscription packages, who knows. If you want 5G for PAYG, you will probably have to use another provider.

 

0 Helpful
blobman
Visitor
In response to Chris_B

‎24-05-2023 02:24 PM

4G is very saturated in many places, London train terminals for example.

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to blobman

‎24-05-2023 06:24 PM

@blobman   So will 5G.  Ie every contract customer who’s got a device in the last 3 years will have 5G support on that device.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

‎24-05-2023 07:38 PM

5G is just a technology, and the solution to radio congestion is to add additional carriers and/or microcells in busy locations.

Those can be 4G or 5G.

XiaomiAnnie
Established Contributor
Established Contributor

‎20-06-2023 02:10 PM

EE Community Support Team.

Recently on holiday I got a 5G signal on my mobile phone via the Spanish EE partner provider and it was great.

 Update please of date for PAYG 5g support in UK. 

 

0 Helpful
Katie_B
EE Community Support Team
In response to XiaomiAnnie

‎20-06-2023 02:19 PM

Hello @XiaomiAnnie. 

I'm sorry, I don't currently have any more information regarding pay as you go 5G.

Katie

0 Helpful