cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Another week, another load of nothing

joelhole
Investigator
Investigator
  • Lost phone signal over 7 days ago due to local mast repairs in my home area, yet I can't get even get a signal anywhere within a 20 mile radius. What on earth is going on?
  • Can't manage my account online or in the app for weeks? Maybe longer.  Growing really tired of seeing the following:
  • This service isn't working right now

    We're working hard to get it up and running. Try again later, browse the rest of our site, or get in touch if it's urgent.

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @joelhole 

You have clearly checked EE network status checker to know there is an issue. Do you have access to EE WiFi calling service.

As for app can you access the EE website. If not then ask EE to delete your online account and then register again new. 

Alternatively you can complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Hi @Northerner 

Yes I've checked DownDetector etc. and there are currently a variety of issues all over the UK. In County Down, Northern Ireland there are no red-spots showing which is surprising. I spoke with an EE operative last week and he confirmed there are multiple red areas showing and ongoing mast repairs in NI but for some reason this is not being reflected in the outage map. No idea of timescales other than the feeling it will be weeks rather than days.  Also WiFi calling stopped working around the same time- go figure. 

For me, and anyone else who needs to park their car using a parking payment system (for me that's everyday), or need to log-in to a website via a text sent to their phone, or God forbid make a call to someone whilst out and about, well you're screwed. 

The website and the app have been fault ridden for years in my experience at least. The service was great when I joined about 5 years ago but it has incrementally got worse as the years have progressed to the point right now where it feels as if it's going to fall off the edge of the cliff any day now.

However, I was a BT customer many moons ago, and it too went to the dogs so none of this is real surprise to me.

Thanks for your help, btw.

joelhole
Investigator
Investigator

Forgot to mention, EE are aware there is an issue with the website and the app but again no idea of when it will be fixed. For now I guess, everyone will have to ring up to get any kind of support.