16-01-2026 12:16 PM
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16-01-2026 12:22 PM
Hi @joelhole
You have clearly checked EE network status checker to know there is an issue. Do you have access to EE WiFi calling service.
As for app can you access the EE website. If not then ask EE to delete your online account and then register again new.
Alternatively you can complain here: https://ee.co.uk/help/contact-ee/complaint
Thanks
16-01-2026 12:40 PM
Hi @Northerner
Yes I've checked DownDetector etc. and there are currently a variety of issues all over the UK. In County Down, Northern Ireland there are no red-spots showing which is surprising. I spoke with an EE operative last week and he confirmed there are multiple red areas showing and ongoing mast repairs in NI but for some reason this is not being reflected in the outage map. No idea of timescales other than the feeling it will be weeks rather than days. Also WiFi calling stopped working around the same time- go figure.
For me, and anyone else who needs to park their car using a parking payment system (for me that's everyday), or need to log-in to a website via a text sent to their phone, or God forbid make a call to someone whilst out and about, well you're screwed.
The website and the app have been fault ridden for years in my experience at least. The service was great when I joined about 5 years ago but it has incrementally got worse as the years have progressed to the point right now where it feels as if it's going to fall off the edge of the cliff any day now.
However, I was a BT customer many moons ago, and it too went to the dogs so none of this is real surprise to me.
Thanks for your help, btw.
16-01-2026 12:48 PM
Forgot to mention, EE are aware there is an issue with the website and the app but again no idea of when it will be fixed. For now I guess, everyone will have to ring up to get any kind of support.