I recently just switch to EE's unlimited 5G mobile phone plan, because I have heard good things from multiple sources, and I don't want to use my shared house's slow wifi while it's being used by many tenants at the same time. One of your staff guaranteed the plan I currently use should be more than enought for me need. I am a software engineer and a somewhat heavy gamer. I live somewhere close to New Cross Overground Station, and after a few days of constant speedtesting, swapping SIM across mobile phones, the result is outrageously unacceptable for the price £38 I'm paying. At times the download speed drops below 3Mbps, but getting relatively high upload speed for some strange reason.
The following results are grabbed from multiple 5G phones, including iPhone 13 Pro, Pixel 5, & Pixel 6 Pro. So it is pretty sure it's not a single device's issue. On iPhone I have set the celluar network to be '5G On' and 'Allow More Data On 5G', and on both Pixel phones I have already turned off Adaptive Charging & Adaptive Connectivity.
I have good speed sometimes exceeding 600Mbps while I commute back to my office, but that doesn't benefit me at all because I need it while I'm at home. And even with good reception (3 bars to full bars) and within <50ms delay, the download speed is still abyssmal. Is there an issue with the nearest tower in the area? I was on giffgaff before switching, delay was worse but it could sometime get over 80Mbps download for me. But now I can barely watch 1080p video on YouTube without frequent buffering. I really want to stay with EE, because the delay is minimal and I can maintain good connection while I'm gaming. But the speed is really putting me off.
It seems the status checker is not available at the moment?
@bristolian Yes I'm getting similar speed if set the phone to 4G only as well.
Here's the result from https://coverage.ee.co.uk/coverage/ee
@Katie_B Also I tried to make sure this is not an indoor only issue, I did another two SpeedTest outdoor with iPhone 13 Pro and Pixel 5, both caseless, and this time the download/upload speed differences are getting even ridiculous.
SpeedTest results outdoor, iPhone 13 Pro & Pixel 5, both in 5G connection.
This is a good direction. I downloaded an app from Google Play called 'Opensignal, and this is the tower I'm connected to. And it's not even 100m from where I live. Yet the internet speed is still that poor.
