I recently just switch to EE's unlimited 5G mobile phone plan, because I have heard good things from multiple sources, and I don't want to use my shared house's slow wifi while it's being used by many tenants at the same time. One of your staff guaranteed the plan I currently use should be more than enought for me need. I am a software engineer and a somewhat heavy gamer. I live somewhere close to New Cross Overground Station, and after a few days of constant speedtesting, swapping SIM across mobile phones, the result is outrageously unacceptable for the price £38 I'm paying. At times the download speed drops below 3Mbps, but getting relatively high upload speed for some strange reason.
The following results are grabbed from multiple 5G phones, including iPhone 13 Pro, Pixel 5, & Pixel 6 Pro. So it is pretty sure it's not a single device's issue. On iPhone I have set the celluar network to be '5G On' and 'Allow More Data On 5G', and on both Pixel phones I have already turned off Adaptive Charging & Adaptive Connectivity.
I have good speed sometimes exceeding 600Mbps while I commute back to my office, but that doesn't benefit me at all because I need it while I'm at home. And even with good reception (3 bars to full bars) and within <50ms delay, the download speed is still abyssmal. Is there an issue with the nearest tower in the area? I was on giffgaff before switching, delay was worse but it could sometime get over 80Mbps download for me. But now I can barely watch 1080p video on YouTube without frequent buffering. I really want to stay with EE, because the delay is minimal and I can maintain good connection while I'm gaming. But the speed is really putting me off.
This is the decoded response I received when I tried to access the report page again. I hope this error message may help you and perhaps your team as well to figure out why I cannot access those pages.
I have just received my new SIM card. It has made some very minor improvement, but the speed is still below my expectation of a £38 per month 5G unlimited plan at outdoor. Pretty sure it's running in 4G speed but shown as 5G on my phone:
While I was waiting for the new SIM card, I also bought two SIMs from Smarty and Voxi and enrolled in the cheapest possible plans they provided, just to see others' performance on 5G, the clearly there's a major difference, all done in the same location as the EE test:
Smarty (Three):
Voxi (Vodaphone):
It's still giving me error at https://ee.co.uk/help/service-status:
Now, I know my account is somehow setup as a small business account therefore I cannot report issue on the website for some reason. Could anyone here just report the issue for me please? Just simply internally report that 5G is barely working in New Cross. SE14 6LD is the post code. I think I have jumped through enough hoops in one week for an issue that I cannot control.
