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4G Data Speeds Slowed

boro87
Investigator
Investigator

‎08-10-2023 08:34 PM

I’m having a real issue with slow speeds that started approx a month ago. 

I have tested 1 EE sim in an iphone, a seperate EE sim in a 4g router and an 02 sim in a Samsung phone in my house and directly outside.

I have tested 1 EE sim in an iphone and 1 O2 sim a Samsung phone within a 200 metre reduis to my house.

I have tested 1 EE sim in an iphone and 1 O2 sim in Samsung phone 10 miles away and in another city.

In my house and within a 200 metre radis all have shown the same slow data of 4-6mb/s. Outside of this all show significantly higher speeds 30-50mb/s.

I can pinpoint exactly where the speed drops as I have walked it out and tested multiple speeds.

From Feb-August I was getting 50-100mb/s speed inside my house and outisde my house. I have changed nothing.

An issue occurent with mast 19630 at the end of August. It was acknowledged by EE and I recieved a test saying is had been fixed. At that point my speed went back up to 50-100mb/s. This week the speeds have dropped again and have resulted in the speeds tested above.

EE tech support say they do no know what the issues is and can’t offer any more help. It seems clear that there is still an issue with the mast, ask shown by the above tests. 

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13 REPLIES 13
bristolian
EE Community Star
EE Community Star

‎10-10-2023 09:02 AM

Just to clarify when you refer to "both phones" - are you using a phone&SIM on O2's network, and also a phone&SIM on EE's network? Or is this two separate phones with a single EE SIM?

I agree that step-changes in service are likely to be caused by a sudden change, but if you are indeed referring to two entirely separate networks (each with their own sites & equipment) that would be different.

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boro87
Investigator
Investigator
In response to bristolian

‎10-10-2023 09:29 AM

It’s actually 3 separate sims and devices

1 X EE sim in an iphone 11 pro

1 X EE pre paid sim in a 4g router

1 X 02 sim in a Samsung work phone.

0 Helpful
bristolian
EE Community Star
EE Community Star

‎10-10-2023 09:45 AM

I'd suggest persisting with the EE issues via CS, and reporting the O2 issues to them directly.

Also ask around other friends & relatives locally who also use EE, see if they have similar issues. Report them if so.

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boro87
Investigator
Investigator
In response to bristolian

‎10-10-2023 09:49 AM

Will do. Thanks for the advise. 

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