Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 192584 Views
  • 50 replies
  • 24 Helpful

Your 4/5G SIM Only Broadband Performance & Experience

I’m planning to switch from Three to EE for my SIM / eSIM only home broadband in my own router, probably a business data only SIM due to the number of LAN devices.What has your experience been like?Are you getting an IPv6 address?I look forward to re...

Resolved! Problem in Portugal

I paid £16 yesterday for 7 days unlimited data to use while on holiday in Portugal. Today they are texting me to say I need to buy more data. I cannot get through to anyone and my phone only works when I’m in the hotel

EG57 by Visitor
  • 297 Views
  • 1 replies
  • 1 Helpful

National Lottery issue

National Lottery App and OnlineSign in to the app, try to purchase ticket, tells me "You are Offline" Re-sign in, re attempt, again signs me out, says I'm offline check Internet.Tried on Google, done exact same.My signal is absolutely fine!My parenta...

TomCann96 by Investigator
  • 17641 Views
  • 70 replies
  • 21 Helpful

Personal hotspot

I am quite worried as I turned my phone off at 12:45 pm today and since then I have nothing but issues. 1. lost all connection can’t send any messages or receive any 2. Personal hotspot has disappeared completely won’t let me turn it on or anything I...