Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

I need more

hi my name is danielle ********* and I need more mobile data [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! MOBILE DATA ERROR

PAYG PHONE, IPHONE 5S, VERSION 12.5.7 SHOWING NO SERVICE, CANT MAKE OR RECEIVE CALLS OR EVEN TEXTXAND GET THIS ERROR MESSAGEmobile data upload failed, your iphone cannot make and receive calls or access mobile data until it has been updatedWON.T UPD...

Resolved! Getting the internet on PAYG

I’m not really a mobile phone user, but I bought one recently for emergencies. I just use pay as you go and top up every now and then. I thought I’d be able to use the internet when I’m out and about (not via my home wi-fi), but I can’t. Is that r...

Speed test

Hi I’ve contacted EE customer service because my Mobile data is very slow so they asked me to do speed test 3 times within 72 hours which I’ve done it before and they asked me to do it again. I find that they are useless and don’t know what they are ...

Resolved! Renewal date conflict.

My data allowance ran out today 6 May. Not worried as EE had advised it would be renewed on 7 May.However, I received a text to say it would be renewed 6 June - another month later.Why?

Slow mobile data

Over the past say year iv noticed it going from good to bad im on a one plan as we got internet with ee also I was told it was a good move by them however 10 days I was regretting it Sara was so slow or non existent I het days only if flick it in air...

Extremely slow 4g data connection, below 1Mbps most the time

I sighned up for an EE sim as it is advertised as fast speeds, but recently after using allot of internet (i am in hospital) my speeds have seemed to been throttled or put on some sort of data manipulation. I am on an unlimited plan and have been enj...

I have a SIM only but want to update for use outside eg carplay

Resolved! Double Data

Had a text message from EE saying that they are offering double data free of charge but that t&cs apply. There is no link to the t&cs and the only ones I can find on the ee website relate to a double data Christmas offer or sim deal from 2021.There i...

Mobile data not working and i've tried everything!

Please help! I'm on a pay as you go SIM.... mobile data has always worked until 26th May 2023 and then it just stopped with no warning or changes. I left it for a couple of weeks without changing anything, thinking it may be a network issue and still...