Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Re: Contact a human

i have been credited 30£ still csnt buy data

National Lottery issue

National Lottery App and OnlineSign in to the app, try to purchase ticket, tells me "You are Offline" Re-sign in, re attempt, again signs me out, says I'm offline check Internet.Tried on Google, done exact same.My signal is absolutely fine!My parenta...

Resolved! Unable to use phone data on some apps. But my WiFi works

Personal hotspot

I am quite worried as I turned my phone off at 12:45 pm today and since then I have nothing but issues. 1. lost all connection can’t send any messages or receive any 2. Personal hotspot has disappeared completely won’t let me turn it on or anything I...

Resolved! No mobile data.

I have a unlimited data, minutes and texts pay monthly sim for £20 a month. I needed a payment extension and my data went down to 50gb. I have paid all up to date but now it says my 50gb has ran out and will reset on the 19/01/2026. Why is my mobile ...

Resolved! Checking previous data usage

I am trying to find out how much data I used last month now that my data allowance has been reset. I looked at my bill but it didn't say (as I didn't use more than the limit I have). Is there a way to access this information on the app or otherwise?

why my unlimited data finish

Snapchat cannot access WiFi when EE SIM is installed

Hi all,I am currently with EE on a SIM only plan after switching from Sky Mobile. Since then I have gotten an unlocked S22 Ultra as a birthday present as an upgrade. On my old device, my Snapchat could not access WiFi networks and would only use mobi...

Resolved! Betting sites

Suddenly unable to access the lottery or betting sites using mobile data, can access using WiFi no problem. Any ideas

Resolved! Unable to connect to VPN (Global Protect) via mobile hotspot - it used to work

Hello,I need to connect to a VPN (Global Protect) on my laptop to connect to my work documents. A few months ago, I used to be able to use mobile hotspot on my phone and it would work fine. However, the VPN no longer connects - the internet continues...