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Data wiped after SIM change – can a moderator contact me please?

danielle_kerry
Visitor

‎22-12-2025 04:47 PM - edited ‎22-12-2025 04:49 PM

 

Hi, I’m having an issue with my data allowance after moving my SIM to a new iPhone. Overnight I received 24 texts saying I’d used all my data, even though I hadn’t used anything unusual and my plan doesn’t reset until 26th December.

It looks like something went wrong during the SIM move and my remaining data has been removed by mistake. Could a moderator contact me privately to look into this please?

Thanks

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3 REPLIES 3
Mustrum
EE Community Star
EE Community Star

‎22-12-2025 05:08 PM - edited ‎22-12-2025 05:10 PM

@danielle_kerry   no one on here has account access so no one will contact you. Why not give customer services a call, they should be able to sort your issue.

Call 0800 079 8586 -  Option 2 for Mobile Phone

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XRaySpeX
EE Community Star
EE Community Star

‎22-12-2025 05:36 PM - edited ‎22-12-2025 05:38 PM

I should think that with a new phone it's spent its time d/loading loads of updates over mobile data in the background. Hence you may not have been aware of it. You shoulda have immediately you got it set it to D/load Updates Using WiFi Only .

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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bristolian
EE Community Star
EE Community Star

‎22-12-2025 06:29 PM

@danielle_kerry wrote:

It looks like something went wrong during the SIM move and my remaining data has been removed by mistake.

The billing system has no means or motivation to remove any allowance just because your SIM is being used in a different phone.

Far more likely, as already mentioned, is your new phone downloading updates over mobile data. You can check this using the phone's data counter facility.

.

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