Checking previous data usage

[greenandblue13]

I am trying to find out how much data I used last month now that my data allowance has been reset. I looked at my bill but it didn't say (as I didn't use more than the limit I have). Is there a way to access this information on the app or otherwise?

[XRaySpeX]

No, but you can on your mobile's Data Usage if you sync it with your billing period.

[Chris_B · Accepted solution]

@greenandblue13  Yes you can and you can see the last 3 months of usage and the current month usage via your online account.   On the home page you just scroll down to data usage 

 

[Sirbu4]

Not any more.  My EE account now shows only 2 months under usage history and the EE app does not show any history. Why?

[Katie_B]

Hi @Sirbu4. 

Have you recently made any changes to your plan/account?

Do you have the latest version of the app?

Katie

[Sirbu4]

No changes made to my plan/account.

Downloaded the app this week but as far as I can see it does not show past data usage.

Simon

[Katie_B]

Thanks for confirming @Sirbu4. 

Do you have an unlimited data plan?

Katie

[Sirbu4]

No, my data plan is limited.

Simon

[Katie_B]

Is your data refreshment date near @Sirbu4?

If yes, please let us know if this updates for you once your plan refreshes on the app.

Katie

[Sirbu4]

No idea, Katie.  What is data refreshment and why would it affect the data usage history?  Up until this year I have been able to see the past 3-4 months usage without any difficulty.  Now I can see only one past month.