Data gifting now working since 11 November 25

[jedspink]

Hi

Since November 25 my data gifting has not been working on the app and web site. Neither work
I have called 150 multiple times and all they can do is gift the data from their end. 
The web just says: "We'll have it fixed soon. Sorry, we can't show this device's data right now. Please try again later", The app just shows dots. 
I raised a complaint, ID******** which was just closed with no feedback. 
Is there any way to actually get to a tech person who can resolve this issue? It has been 3 months now and I'm considering leaving EE after 19 years with them and there fore-runner, and cancelling 5 contracts. 

[Mod edit - removed complaint ID, please don't share any identifiable details in public]

[Peter_W · Accepted solution]

Good afternoon @jedspink.

Whilst we can help you gift data from our end whilst this is ongoing, our team should also be raising a ticket so we can be sure the cause of the issue is investigated, too.

These sort of faults can often be complex though, so isn't something that's necessarily is possible to have as an immediate fix.

If a complaint is closed, you can request to have this re-opened again at any point within 28 days, and our team would be able to investigate further and advise you from there.

You can also check out the full details of our complaints and escalation process here:

EE Complaints Code of Practice - March 2024

Peter

[bristolian]

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@Peter_W wrote:

our team should also be raising a ticket so we can be sure the cause of the issue is investigated, too.

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Absolutely this. A single-user-fault would have an INC reference.