Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 202351 Views
  • 50 replies
  • 24 Helpful

12gb extra free allowance

I had a text informing me I get 12gb extra data this month but it's not showing up on my allowances what can I do please 

dumpy222 by Explorer
  • 479 Views
  • 2 replies
  • 1 Helpful

Resolved! Run out of data in Spain

We are in Spain on holiday. My wife phone has just about run out of data, only 97mb left. It does not restart till 5th August. How do we top it up, is it possible? It’s a business contract we are on. There is no data to gift. Thanks 

Spark4 by Visitor
  • 559 Views
  • 1 replies
  • 0 Helpful

Ee sim

Hello there I don’t know if anyone can help but I got my all unlimited sim three day ago and apparently my services have been restricted when my bill isn’t due yet I can’t even call them nor can I use the free 0800 numbers is anyone else having the s...

Data allowance

Hi, I'm new to EE!! I have unlimited data on a one month sim only plan but something weird shows on my bill which I don't understand. It says stacked data. What is this?? See attached screenshot. Regards Seán  

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Can’t load Ann Summers

I can’t load, what I can only presume is because they are adult web pages, ie In my case, Ann Summers. I have checked the age restrictions etc on my iphone, everything is allowed. I have also checked on my ee account, again no restrictions. can anyon...

Riaw by Investigator
  • 34681 Views
  • 15 replies
  • 4 Helpful

5G not working and can't turn off 5G

Hi,My mobile data has been working fine up until a few weeks ago. It seems to work when 5G isn't available but not when it's on 5G.My phone, Sim and plan cover 5G. So I have tried to turn off 5G but there is no option on my device. I have an Oppo Fin...