Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 183672 Views
  • 50 replies
  • 24 Helpful

Mobile data issue

My mobile data has been fine for my whole time of contracts but for the last 3 days I am able to go on certain apps, use the safari etc. but none of my social media apps are working but I am able to receive notifications from them. I open the apps an...

Data

For the last 3 days my data hasn’t been working whilst I’m out and can’t access nothing until I connect to wifi at home is there anyway you can help me? 

WhatsApp Charges

Hi,Apologies if this is posted in the wrong forum.A long while ago I got a large charge for an international WhatsApp video call as seemingly one of us was using data and it charged accordingly.I still use WhatsApp sometimes now for video calls inter...

Nate1244 by Contributor
  • 3324 Views
  • 1 replies
  • 3 Helpful

EE SMS REST API

I have a remote, unattended computer which uses an EE data-only 4g connection.I'd like this system to be able to send SMS alert messages via that EE account. Is there an HTTP REST API which I can use to send (and possibly also receive) SMS messages?I...

clfh47 by Visitor
  • 683 Views
  • 2 replies
  • 0 Helpful

Resolved! Date usage

Why does my bill say that my phone is almost out of its 5GB of data when the phone cannot connect to the internet?

Versalman by Investigator
  • 1032 Views
  • 11 replies
  • 0 Helpful

unlimited watch data vs watch data plan?

Hi, I recently upgraded my phone with the "Full works package" that included unlimited watch data. Is this a separate product than the watch data plan? Will I be able to use data on my watch without my phone close by?

Jonhow83 by Visitor
  • 885 Views
  • 3 replies
  • 1 Helpful

Data

I have an EE sim in a 4G operated  remoteweather station.I recently topped up the sim but for some reason the data is not working, however i still receive text messages from it.I normally use o2  sims in these with no issue but there is no signal in ...

Charges for using WhatsApp audio

Would anyone know why I’m being charged for using WhatsApp audio? I have been charged around £50 quite a few months ago.  I rang up to complain, but was told that because I’m ringing my son in Australia it could be using my data up if I’m not on WiFi...

Foxy84 by Investigator
  • 1175 Views
  • 5 replies
  • 3 Helpful