Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 186220 Views
  • 50 replies
  • 24 Helpful

Hotspot and tethering

How weird is this so me and my girlfriend we both have the same EE SIM CARD I usually hotspot my ps5 and play online however today my hotspot randomly has stopped working during me playing Fortnite and now my ps5 won’t connect to my phone it keeps sa...

Itzzkaii by Visitor
  • 549 Views
  • 2 replies
  • 2 Helpful

EE network is an absolute joke!

I get near zero reception anywhere in the country, is it just me or is this network getting worse by the day?Now stuck on SOS mode (iPhone) on my mobile at the office #amazing.The best reception I have had recently was while I was abroad, on roaming!

wdcossey by Investigator
  • 480 Views
  • 1 replies
  • 2 Helpful

Travel data pass and Roam

Hi,Constantly having issues with trying to enable things by texting 150.  I don't get a response for TRAVEL and have no idea if the pass is on or off.  ROAM gives me a generic resposne.  Nothing shows in my app dashboard for any of this.How do I know...

Chris-11 by Investigator
  • 2490 Views
  • 23 replies
  • 4 Helpful

Resolved! Promotional Data

HiI’ve searched high and low for a solution. I purchased an 8gb sim with an additional 12gb every month for 6 months. It is in date as per the small print on the envelope.I've tried looking in add ons, it’s not there.I’ve text AL to 150 with details ...

larag1 by Investigator
  • 665 Views
  • 6 replies
  • 1 Helpful

Gifting data to family abroad

Hi, hoping to get some advice here.I have my mum’s phone on my account and I pay for it each month for her. She gets unlimited data however we are aware that when she and my dad go abroad in March, this will be limited to 50 GB due to fair usage poli...

Nikki56 by Investigator
  • 630 Views
  • 4 replies
  • 2 Helpful

150 not accepting texts

Hello,I have been sent a message from 150 stating I can boost my data or minutes for free but when I send BOOST DATA or BOOST MINS back, the message doesn't send. Is there a way to fix this? Thanks  

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Welsop04 by Visitor
  • 496 Views
  • 3 replies
  • 1 Helpful