Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 133064 Views
  • 49 replies
  • 20 Helpful

local eSIMs in Africa

I will be travelling across 4 African countries and will need to add LOCAL eSIMs for each one. Can I buy these from EE in the UK, or do I need to source locally in Africa?

Cellular Apple watch

So I have just recently set up my EE account and when I try to set up mobile data on the Watch app I see this. I have an Apple watch series 6 (cellular) and and Iphone 11, I also have money topped up.I am completely new to sims and mobile data, could...

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adagoktas by Investigator
  • 1100 Views
  • 8 replies
  • 7 Helpful

Resolved! Restricted

Hi there I try to go on gamberling ect but says under age 

billzy by Visitor
  • 215 Views
  • 1 replies
  • 0 Helpful

How do I contact ee for help with my account???

I have tried and tried and I just cannot work it out. There is no email to send to, the online chat feature seems to have been removed. If I call 150 it sends me a text with a link to an error page (I've tried like 10 times and it's just the same. Is...

majora31 by Investigator
  • 418 Views
  • 7 replies
  • 1 Helpful

Mobile data

Even though I have loads of data left my mobile data doesn't work 

Re: EE mobile broadband sim not working

I have the same issue but I bought a subscription and topped up so I can get add ons should I need it. Data showing as 20.5gb to use but nothing will connect to the wifi. 

Resolved! Gift data

I cant gift data for my daughter can you help me please ?

Resolved! No Connection with FB Messenger and Facebook

I have IPhone 14 pro. I can not establish a secure connection with facebook via Mobile data. I tried in safari and in application as well.In application the messages comes in but not going out. Via Wifi both perfect. I guess the fault with EE.  

Kerobi by Contributor
  • 316 Views
  • 3 replies
  • 1 Helpful

Resolved! Can I use gifted data without paying roaming charges

I have the Roaming Abroad pass included with my contract. We recently added ee lines for our children on the understanding that we could gift them data when abroad that they could use for the duration of the trip without paying the daily roaming char...

LPT21 by Explorer
  • 346 Views
  • 3 replies
  • 1 Helpful