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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
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  • 50 replies
  • 23 Helpful

Check data on data only sim

I’ve bought an EE data only sim. How can I check the data balance ? This is a mifi device and I don’t use EE for my mobile phone. thanks 

Mobile Data

Why is my Mobile Data going down so quickly, since I upgraded to a new plan of 30GB. I need to see my usage breakdown ASAP and can not seem to find it anywhere. Also I Can no longer text the 150 Service. Why is this?

Laurelle1 by • Investigator
  • 461 Views
  • 2 replies
  • 1 Helpful

Resolved! Unlimited data to cancel

Hi there, I subscribed couple of months ago for unlimited data which was specified that I can cancel it any time, so now I will be happy to cancel it to reduce my bill please.

Mobile data left not decreasing despite data use

HiI started a new plan on 9th September. EE app accurately reflected my data usage, until later that day. I have used  approximately 3 GB of data in 48 hours. Yet this has not registered on the EE app, regarding data usage and data left. I have conta...

PRW2 by • Investigator
  • 744 Views
  • 9 replies
  • 0 Helpful

EE Dongal Data Usage

My 25gb of data renewed on the 4th September and has almost immediately gone down to 6.24GB remaining. The same seemed to happen last month with the same (6.24gb) figure appearing back then? How can I actually see a breakdown of usage?

43psfcp by • Investigator
  • 342 Views
  • 2 replies
  • 0 Helpful

Resolved! Grindr

My network doesn't seem to allow me to access grindr 

Mjaber43 by • Visitor
  • 1104 Views
  • 3 replies
  • 2 Helpful

Gifted data not working says waiting

I was gifted data by my dad as I had ran out, however my data is not working and says on my app that it is “waiting”. I checked online and it says I have the 100MB of data but it is not working on my phone. How do I get my data to work? Already tried...

Resolved! Abroad pass day

I’ve been charged 11 times for data pass when abroad! The add which I have been using at all - connected to WiFi!As I understand for info I got when abroad I have unlimited data included in my plan so I don’t understand what I been billed for?It a lo...

Patty99 by • Explorer
  • 517 Views
  • 4 replies
  • 6 Helpful

Re: Data top up

Hi. I have topped up my data for 30days by credit is not updating in my account

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