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Connection

Rindell
Visitor

‎03-11-2025 01:08 PM

Hi I have an iPhone XS,  most times it doesn’t connect to signal data when I’m out and about on pay as you go, anyone has any idea of the cause as I’m considering moving to another provider if this is a constant issue thanks 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎03-11-2025 01:20 PM

@Rindell  Have you tried a network reset on the device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎03-11-2025 01:21 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎03-11-2025 05:35 PM

How long have you had this problem? Is it specific to a particular area, or more generalised?