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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 134029 Views
  • 49 replies
  • 20 Helpful

80% of cap used

I am currently abroad and as part of my package have data roaming I have not made any calls or text yet I still have a charge of £7.00 over my bill I have it capped at £10.00 because I do not trust EE any more when I try to find out on the app why I ...

Mobile Data not working

Been with ee 2 weeks mostly use wifi but the last 2 days noticed I get nothing on mobile network. I have a samsung s8 which is 4g but the network is 5g

splash60 by • Contributor
  • 277 Views
  • 3 replies
  • 4 Helpful

Data

Any ideas how all my data was used in under 2 weeks when it usually lasts the full month

traceyg14 by • Investigator
  • 179 Views
  • 2 replies
  • 0 Helpful

SIM card from an airport vending machine

I recently purchased a £30 EE network SIM card from an airport vending machine, which was supposed to include 100GB and 60 international minutes. However, upon checking online, it seems that my number doesn't have any associated packages.

Kkii by • Explorer
  • 377 Views
  • 3 replies
  • 1 Helpful

Cheapest option for data only sim?

I already have 3 numbers (mine plus family) where I gift the data each month. I am trying to add a data only sim, doesn't need any monthly allowance. Cheapest I have been offered is £9.10 month, 5GB, 24 months. I don't mind paying £2-£3. I have loads...

Jonpmat by • Investigator
  • 242 Views
  • 1 replies
  • 0 Helpful

4G wired tether latency, packet loss, instability

Hi there, I use my 100gb data plan to tether to my PC for gaming and work over Zoom. The connection regularly spikes to ping over 100 (several times a minute) from around 20-30. This is not specific to any app I am using as I can monitor the lag spik...

SMania by • Investigator
  • 395 Views
  • 7 replies
  • 0 Helpful

Resolved! BT data add on activation

My EE alert says I'm close to my limit but I have BT double data, this isn't the amount shown on the warning. Will the extra data just start when I run out of my EE contracted amount? 

Nqytr7 by • Investigator
  • 250 Views
  • 3 replies
  • 2 Helpful
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