Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 181042 Views
  • 50 replies
  • 24 Helpful

Resolved! Promotional Data

HiI’ve searched high and low for a solution. I purchased an 8gb sim with an additional 12gb every month for 6 months. It is in date as per the small print on the envelope.I've tried looking in add ons, it’s not there.I’ve text AL to 150 with details ...

larag1 by Investigator
  • 633 Views
  • 6 replies
  • 1 Helpful

Gifting data to family abroad

Hi, hoping to get some advice here.I have my mum’s phone on my account and I pay for it each month for her. She gets unlimited data however we are aware that when she and my dad go abroad in March, this will be limited to 50 GB due to fair usage poli...

Nikki56 by Investigator
  • 582 Views
  • 4 replies
  • 2 Helpful

150 not accepting texts

Hello,I have been sent a message from 150 stating I can boost my data or minutes for free but when I send BOOST DATA or BOOST MINS back, the message doesn't send. Is there a way to fix this? Thanks  

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Welsop04 by Visitor
  • 471 Views
  • 3 replies
  • 1 Helpful

“Awarded” unlimited data?

I’ve been using my phone to tether for work as I recently moved house and don’t yet have the internet installed, so I’ve been checking my data usage very closely. Today I’ve logged on and found I’ve now got unlimited data, which is absolutely amazing...

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amyrh by Investigator
  • 2890 Views
  • 4 replies
  • 3 Helpful

Data has not reset

HiMy billing cycle ends 3rd Dec therefore should reset on the 4th.On the website it has not reset and I am almost at zero.Any ideas why?

Fraters_ by Explorer
  • 559 Views
  • 5 replies
  • 1 Helpful

4g Speeds

My 4g connection (unlimited) usually runs at 80-100Mbps in my house. Today it is running at less than 1Mbps both up and down. I have tried my sim in multiple devices and the same issue occurs suggesting this is a network issue. Please advise. 

DJGIT by Investigator
  • 908 Views
  • 13 replies
  • 0 Helpful