Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

How do I check my EE Data usage for past year (each specific monthly usage)?

Hi all I have a 12 month SIM only plan with EE. I get unlimited minutes, unlimited texts and am bundled with 150 of Data. However, I cannot find anywhere to see what I have used on data historically (every month). I literally want to see January d...

Resolved! Data usage

It looks like as soon as Ieave the house, my phone is offline, even though I have plenty of data to use. I checked it when I logged into my account. It started happening after I reached my data limit last month. But it's a new month, and the data all...

Resolved! Snapchat does not access mobile data

Snapchat does not work on mobile data, it used to them just stopped.We have had a replacement SIM, logged out of Snapchat and back in, deleted the app and reinstalled, checked the app is up to date We have contacted Snapchat who advised the issue is ...

Resolved! Gifting Data

Anyone else having problems gifting data the last few days?It says "Sorry we're unable to show all, try later"thanks

How to make mobile data

Unusually high data use recently

Normally my 750mb pack lasts a month but something has changed. How can I find what’s causing it?

Urgenty attention

I took unlimited c9ntract but it saying I have over used my limit. What does that mean please And I could access my account on the app

Resolved! Speed capped since switching to Unlimited data

I switched to an Unlimited data plan from a 160gb plan a week or so ago, and ever since the switch, my speed is capped at about 25mbps. The Speedtest will usually connect at several times faster than that (60 to 70mbps, or around 120 to 140mbps if I'...

Resolved! Can I buy data for a different account holder

Data Gifting

I have not been able to gift data on my account. The data gifting is not working. I actually had to call ee last month and i was promised it will work this month. HOwever, it is still not working and it is stressful calling ee every month for this s...