5g connection

Stu867 · ‎10-11-2025

My iPhone 14 all of a sudden won’t connect to iMessage what’s app Facebook etc although the 5g icon is visible, I’ve done all the usual restart stuff etc and nothing helped. Anything would be greatly appreciated

Northerner · ‎10-11-2025

Hi @Stu867

Did you get the phone from EE.
Have you tried restarting your device.
Are you on EE PAYG or pay monthly contract.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎10-11-2025

@Stu867 : It could be Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect adult & social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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bristolian · ‎10-11-2025

If the advice thus far fails to resolve, can you be more specific about what "all the usual restart stuff etc" actually includes?

What's usual for one person may not be for someone else!