Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 191870 Views
  • 50 replies
  • 24 Helpful

Data

I had choosen EE for data sharing, but for the last 6 months, my data sharings option has been disable, and every time I have to call your service. Customer service has been keeping me in the loop with the "under process" story for the last 6 months....

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Resolved! Data

Hi am on holiday have bought a eSIM for data usage but keep getting a text from ee saying increase spending cap, my data is working fine so I presume the eSIM is working any way to check am not being charged extra by ee for roaming thanks all 

Resolved! DATA NOT RENEWING

HI, MY DATA RENEWS ON THE 2ND OF THE MONTH BUT ITS THE 2ND TODAY AND ITS STILL SAYING THERES NO DATA ON MY ACCOUNT, ITS ALSO NOT LETTING MY=E SEE MY MARCH BILL, I TRIED TEXTING 150 BUT THATS ONLY SHOWING A BILL FOR 10/02 AND SAYS MY NEXT BILL WILL BE...

My internet speed is so slow since I bought I phone 14 pro really bad

Cagan by Visitor
  • 1667 Views
  • 1 replies
  • 0 Helpful

Unreliable 4g+/5g in my area

Hi,I'm trying to find out what I can do to improve my signal. I find I'm frequently getting dropouts where apps say my network is bad.If done some testing and sometimes get between 10 & 30mbps, but other times speed tests show less than 200kbps or ev...

Resolved! Gifting Data issue !

Hi , been trying for days to gift data - keeps saying there is an issue and to try back later -  trying days later still ….. any ideas please many thanks ☺️ 

KK03MUM by Investigator
  • 1547 Views
  • 12 replies
  • 7 Helpful

Sharing data

Morning, so yesterday I shared 40gb of data with one line that my daughter uses as she only has 5 gb. I then actually found a decent upgrade sim only for her and she now has 150gb plus extra so a total of 180gb. All our plans are data sharing but whe...

Gift data page hangs

Unable to gift it just hangs, the rest of app is ok??? I phoned and they said it was an issue.. Any idea when it will be resolved? 

Resolved! Data Gifting

Evening all,So we have just updated our sims, to save some money & cutting £17.00 a month of our bill.So my sim is now an Essential SIM with 100GB & my wife's SIM is No Frills SIM, with 2GB Data allowance on it.Suggested by the retention team, that I...

JoeMc by Contributor
  • 17878 Views
  • 14 replies
  • 4 Helpful