Apps like Youtube and Google Maps not working unless I am on VPN or on WIFI

[itshusohere]

Someone please help. 

I spoke to an EE guide via the phone but they were not able to help me. 

For the past 3 days, when I am on my mobile network (5g), apps such as Youtube and Google Maps are not working. However, If I switch on VPN, they seem to start working. 

And they also work if I am connected to wifi! 

I reset the network settings, reset phone, deleted apps and reinstalled, removed VPN completely etc and nothing. 

Any ideas? Shall I just go to Apple? I think its becoming apparent that its a phone issue as I checked all the settings and everything is as they should be! 

[Northerner]

Hi @itshusohere 

What are your parental settings on the EE app.

Also under settings -apps check the apps can be used on mobile data.

Thanks 

[itshusohere]

Hey, 

I’m afraid I checked all of that and can confirm I don’t have parental control and all apps have access permitted for mobile data. 
Thanks!

[Michael_D]

Hi @itshusohere 

Are you finding that this is happening in all areas when you are using 5G, or has it been a specific location?

Have you tried turning 5G off in the settings to see if it works over 4G?

Michael

[itshusohere]

Hey there

it seems to be happening in all areas. And I have just tried wht you suggested and unfortunately, still have the same issue. 
thanks

[Michael_D]

Thanks for trying @itshusohere.

Are other apps other than YouTube and Google Maps working as expected?

Have you tried to delete the apps and install them again?

Michael

[itshusohere]

Hey,

Yes they are working, have tried deleting / reinstalling as well.

I just got off the call with tech support, tried so many things and no positive end result, such a shame. I feel like I’m stuck now with no resolution to what seems like such a simple problem.

Thanks

[Michael_D]

What did they advise for you to do next @itshusohere?

It is a bit of a strange one if it is just specific apps and data is working generally.

Michael

[itshusohere]

A very strange one. 

Nothing. For a moment we thought it worked, but it hadnt. 

I am now back on call too EE, I think they are trying to connect me with Apple. 

I have also completely erased my iPhone and still, no fix. 

Hus

[Michael_D]

I hope Apple can get to the bottom of it for you @itshusohere.

It may also be worth having a look at the Google Support for Google Maps and YouTube to see if there is any assistance there.

Michael