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Apps like Youtube and Google Maps not working unless I am on VPN or on WIFI

itshusohere
Contributor
Contributor

‎13-10-2025 03:32 PM

Someone please help. 

I spoke to an EE guide via the phone but they were not able to help me. 

For the past 3 days, when I am on my mobile network (5g), apps such as Youtube and Google Maps are not working. However, If I switch on VPN, they seem to start working. 

And they also work if I am connected to wifi! 

I reset the network settings, reset phone, deleted apps and reinstalled, removed VPN completely etc and nothing. 

Any ideas? Shall I just go to Apple? I think its becoming apparent that its a phone issue as I checked all the settings and everything is as they should be! 

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33 REPLIES 33
Cardiffjamesh
Established Contributor
Established Contributor
In response to itshusohere

‎21-10-2025 08:12 PM

I was thinking a eSIM but lol 

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Cardiffjamesh
Established Contributor
Established Contributor
In response to itshusohere

‎21-10-2025 08:14 PM

Ee can’t see a issue according to we it’s all working and I’m the only one with this issue so it must be google Netflix you tube etc lol

 

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Cardiffjamesh
Established Contributor
Established Contributor
In response to Cardiffjamesh

‎21-10-2025 08:27 PM

Where you on the one sim ie linked to your internet account 

is your speed limited my one is 100 meg mad thing is I got forced on to this one plan 10 days after saying I was getting issues could not move back to old plan 105 gig no restrictions on speed did have 2.7 gig in Cardiff now got grandmother 100 speed for more MORE mony 5 sims I got on my account had so many issues with ee 

 

soz I didn’t check and I’m dyslexic **bleep** lol 

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Cardiffjamesh
Established Contributor
Established Contributor
In response to Cardiffjamesh

‎22-10-2025 09:05 AM

Omg just got told again to call Netflix and YouTube and google as there the app developer level 2 refused 

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Cardiffjamesh
Established Contributor
Established Contributor
In response to Cardiffjamesh

‎22-10-2025 09:10 AM

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How can he close a complaint unresolved 

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itshusohere
Contributor
Contributor
In response to Cardiffjamesh

‎22-10-2025 10:04 AM

That is extremely frustrating and disappointing. 

logically speaking as well, they are separate apps. If it was an issue with just one app, I would be okay with that but it isn't. 

Im so sorry youve been pushed back again. Should not be happening

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itshusohere
Contributor
Contributor
In response to Cardiffjamesh

‎22-10-2025 05:37 PM

Just out of curiosity, have you got any add ons on your account ? Nintendo gamepass or data pass stuff ? Anything like that?

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Cardiffjamesh
Established Contributor
Established Contributor
In response to itshusohere

‎22-10-2025 06:15 PM

Yea xbox and ps5 

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Cardiffjamesh
Established Contributor
Established Contributor
In response to Cardiffjamesh

‎22-10-2025 06:16 PM

the xbox pass was part ot the bundle with the concole and ps5 had £the pass and £200 vouuchers 

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Cardiffjamesh
Established Contributor
Established Contributor

‎22-10-2025 06:21 PM

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