Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! No mobile data

Hello there, I bought a Fairphone with a new SIM on a plan last week but the mobile data don't appear to work. I've tried setting up a new APN with the instruction as found here on the forum, but to no avail. There is also an eSIM in the phone, but I...

Possible data usage scam

I am on holiday in France and have received a text from EE (appears to be authentic) saying I've used up my data and should buy some more.However I have checked my usage and still have over "43 gb .. left of 45 gb". So is this a scam and I can theref...

My network mobile it’s not working for some websites

Data plan

So I have a data plan, where I can watch videos online without using my data. I have never used more than maybe 50g of data and I get 100g every month. But recently I have been using up all of my data and I have a feeling it is because the plan isn’t...

5G speeds and NSA/SA?

I've just been able to get 5G in the Cambridge area... My connection was NSA and my maximum speed (near to the tower) was about 140 MB down. Interestingly a 4G/LTE connection has very similar speed... I would think the limiting factor is the network ...

Adult content

Hi all,I can’t use some particular websites using Google chrome ( but can find them using incognito) yet using chrome I can find other branded sites that sell same stuff? I can also access other adult sites so leaves me thinking not content lock issu...

No data on new contract

I have just begun a new contract with EE moving my number from another provider. Since moving 2 days ago I have barely had any signal and when I do, my mobile data is not working. Despite my plan being for 150GB, current roaming shows as 115kb. Wh...

[Suggestion] Make the EE website free even for those without any data plans.

Is it possible to make this website free, even for those without any data plans? Also, if a company suggests making their website free (even for those without a data plan), would this be possible?

Email server connection

I’m not able to reach my ISP email server when connected via EE. The server is mail.livemail.co.ukIf I try to ping it I get server unknown forcing me to use a VPN service to receive emails or switch to the second SIM in my phone which is a GiffGaff o...

No 'Start Conversation' Button

Hi I am trying to contact EE from abroad in the US as my roaming is not working, but there is no 'start conversation'. I've gotten someone in the UK to go on the same webpage and the button is there for them. I've waited it for it to appear for hours...