13-10-2022 08:15 PM
I ran out of my monthly data early so chose to add on 1GB to last me until it refreshes. It looks like it has added on when I check my account but every time I try to use my data, it won't connect to the network. My texts and calls still work and I have tried changing the network to something else then going back to EE and it says its registered with EE, so I don't understand why it isn't working.
14-10-2022 08:15 AM
Hi @Fiona-11
Welcome to the community.
Does the add-on show as active on our add-on status checker?
Chris
14-10-2022 10:35 AM
14-10-2022 10:48 AM
And your current monthly data shows 0MB remaining, @Fiona-11?
Chris
14-10-2022 12:20 PM
No, it says 947MB left of 2GB. It says waiting next to it.
14-10-2022 12:23 PM
So it sounds like you have an active data connection, @Fiona-11.
Could you try restarting your phone please?
Chris
14-10-2022 01:13 PM
Ok, I have done that. Still not working.
14-10-2022 01:25 PM
OK thank you, @Fiona-11.
I would suggest speaking to our Mobile Care team so that they can check everything from our side.
Chris
14-10-2022 01:50 PM
Ok thanks.
14-10-2022 02:54 PM
What does texting AL to 150 from it fully report verbatim (it is free)?