14-10-2022 10:54 AM
I have PAYG, iPhone 14 pro max own phone. Cannot use mobile data or even text during call. Very annoying. What can I do? Already enabled VoLTE.
During call, then the 4G sign disappears, and you only see the signal bar.
14-10-2022 01:13 PM
Hi @comeocome
Welcome to the community.
It may be worth speaking to our Mobile Care team to check 4G calling is turned on from our side.
Chris
14-10-2022 06:55 PM
Does VoLTE/4G-calling show on your phone's screen when on a voice call?
If not, then that call is over 2G/3G. 3G data should be usable for basic activities
16-10-2022 11:09 AM
Already did but didn't help..
16-10-2022 11:10 AM
No VoLTE/ 4G shown during a call. Only signal bars.
I cannot use data, or even a normal SMS text during a call..
16-10-2022 11:25 AM
Have you ever seen VoLTE/4G-call on your phone screen?
What do you mean by "already enabled VoLTE"
Without this working, your calls are over 2G/3G which will impact on data use.
16-10-2022 11:40 AM
Never seen VoLTE/ 4G-call on the phone.
However I have enabled VoLTE in the settings, under mobile data, when they ask if you want to use 5G auto/ 4G, in iPhone,
