Data gifting not working

[harrywww]

Hi I need to gift data to the rest of my family, but every time I try to do it on the app it says ‘we are unable to show all the information you want right now’ and won’t let load the page. How can I fix this? Had no problem on old app

thanks in advance

[Leanne_T]

Hi @harrywww

Thanks for posting. 

Can you gift data if you log into your My EE account online? 

Have you tried deleting and reinstalling the app? 

Leanne.

[DHL196]

Did this work as I have the same problem. Data gifting not working 

[Christopher_G]

Hi @DHL196

Could you try this morning on both your My EE app and through the My EE desktop site please?

Chris

[Mariesg]

I’m having the same problem. I cannot gift data to my family either on the app or on the website. Very frustrated with this!!!

[Jon_K]

I'm sorry to hear this, @Mariesg.

I'd recommend getting in touch with our Customer Care team so they can look into your account.

They'll be able to manually gift data for you, too.

Jon