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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 193348 Views
  • 50 replies
  • 24 Helpful

Resolved! Roaming

Hi I am going to turkey for 2 weeks tomorrow and will not let me add data roaming as an add on and it also isn’t showing if I can use it as an add on 

Sandra94 by • Visitor
  • 447 Views
  • 1 replies
  • 0 Helpful

WiFi Calling

I am currently with O2 and have a Galaxy S9+ which supports VOICE but not TEXT calls over wifi. I am planning to upgrade to an S22 and cannot get a clear statement from O2 as to whether it supports VOICE AND TEXT over wifi. Does anyone know the posit...

Resolved! Chat and gifting data

Hi EE, I am consistently unable to gift data to my family members via the website. This has been going on for about a month. I always get the message "Something's gone wrong - please try again later". This is not satisfactory. I pay large bills for a...

Diana29 by • Visitor
  • 512 Views
  • 1 replies
  • 1 Helpful

My data

Hello I need help everytime I turn my data on it tells me to sign in to the network what should I do 

Planty65 by • Visitor
  • 333 Views
  • 1 replies
  • 2 Helpful

Abroad

Hi,  on holiday currently in the canaries with no access to calling on my phone. I can’t even call 150 to ask a query regarding my data 

Scotton by • Visitor
  • 413 Views
  • 2 replies
  • 2 Helpful

Change Subscription Packs and Mobile Data

Hi, I have been trying to purchase mobile data but every time I click on subscription packs, it says packs error. I want to change my subscription pack as well. I don't need that much data but I don't know how to change it. Can anyone please help me?...

TS181 by • Explorer
  • 600 Views
  • 2 replies
  • 0 Helpful

Change plan

Hiya, I want to know when I can to change my plan , and only start to pay plan without my device? I was been told November a long time ago but I want to be sure and what I need to do .

Inaccurate Data Usage - Day 1

Dear EE,Today I joined EE and ported my numbers over. I have two SIMS under one account. On one SIM I have been on my phone all day and used approx 4GB. This is in line with the data counter on my iPhone. However, on my second number I have used more...

DonAddy by • Explorer
  • 517 Views
  • 3 replies
  • 0 Helpful

Gb

Hi how do I find out how many go I have left I am unable to register to the ee site 

Help

How can I transfer data deom my number to my sons please 

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