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Abroad

Scotton
Visitor

‎09-10-2022 10:19 AM

Hi, 

 

on holiday currently in the canaries with no access to calling on my phone. I can’t even call 150 to ask a query regarding my data 

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎09-10-2022 10:27 AM

Hi @Scotton 

If you had searched roaming you find the answer as you've not activated the service before leaving the UK.

Try

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Click on the man in the corner  - Settings and Permissions - activate roaming abroad and make international and premium calls

Thanks

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Schockwave
Community Hero
Community Hero

‎09-10-2022 12:16 PM

@Scotton , if you are unable to do as @Northerner , has suggested, you will have to ring customer service via another phone or using Skype for free:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.