Dear EE,
Today I joined EE and ported my numbers over. I have two SIMS under one account.
On one SIM I have been on my phone all day and used approx 4GB. This is in line with the data counter on my iPhone. However, on my second number I have used more data despite my phone being off all day and me not touching the phone.
Can you please explain *HOW* this is possible? On day 1 of joining EE I am now already suspicious of your app and its data usage reporting. On my second phone, the iPhone app counter is showing 800Mb which is as I would expect considering my usage and the amount of time (or lack thereof) of me actually using the phone vs how much I actually used phone 1 and the data intensive activities I used.
In short - how is it possible that on phone 1 I used it all day for data intensive activities and I clocked up 4GB (in line with iPhone data counter) and on phone 2 which was switched off all day I clocked up 5GB (when the iPhone data counter shows 800Mb)…
The discrepancy is one that I would like you to explain. Going forward, how can I trust EE??
