Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 159946 Views
  • 50 replies
  • 23 Helpful

New contract sim only

Hi, changed my contract today, brilliantly got a cheaper deal, 3 phones and its mid month for my bill.told contract data was -phone 1 - 20Gphone 2- 15Gphone 3-12Glooking on app this evening I’m concerned that it’s telling me the following data availa...

Helen321 by Visitor
  • 366 Views
  • 2 replies
  • 0 Helpful

Unable to gift data

Hi, I am unable to gift data for the last 2 days, i contacted you yesterday but no one has responded yet... can someone help resolve the issue ASAP. Please see below screenshot of what happens when i try to gift data. Thank you. Gary. 

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Unlimited Mobile Data

Hi, I've run into a problem. I have an unlimited data plan on my phone that I use as a personal hotspot and share with laptop/iPad etc., typically to watch films, or game etc. For some reason these are going into low-data mode when connecting, which ...

Data allowance

Hi there, does any1 know why my data allowance is showing only 60gb when my contract is showing 120gb? Thanks in advance, Daz.

Dazc02 by Visitor
  • 314 Views
  • 2 replies
  • 2 Helpful

Resolved! Data

I have just returned from a trip abroad and it says I've passed my data limit. I've logged in to add on more data and it keeps showing an error message. My ee account does not show me having used all my data and says no extra charges, but my phone do...

Resolved! Add someone to my account

I want to add my wife to my family account. The bill is already in my name. However when I try it says can't add as account already exists. Help    

Mich-1 by Investigator
  • 433 Views
  • 1 replies
  • 2 Helpful