Data gifting

Sian47
Investigator
Investigator

Gifting data is not working is there a problem 

12 REPLIES 12
Katie_B
EE Community Support Team

Good morning @Sian47

Welcome to the EE Community. 

I am not aware of any issues regarding data gifting. 

Are you getting an error when trying to gift data?

Katie

Yes I am saying no data has not been gifted at this time in a red box

Katie_B
EE Community Support Team

Thanks for confirming @Sian47

Are you doing this through your My EE Online?

Have you gifted data to this number before?

Katie

Yes I've gifted data through the app loads of times it's not letting do it

Screenshot_20230202-120943.jpg

Katie_B
EE Community Support Team

Hi @Sian47

Please could you try doing this through My EE online rather than the app?

Speak soon, 

Katie

Not Working either

 

Screenshot_20230202-141026_Samsung Internet.jpg

Leanne_T
EE Community Support Team

Hi @Sian47 

If this is showing an error, please call us on 150 and the team will get this looked into for you.

Leanne.

Having exactly the same issue today, same error in app and same error on the website. Is this going to be fixed soon or do i need to call as well? 

Katie_B
EE Community Support Team

Hello @Jamed100

Welcome to the community. 

I have sent you a private message for more details. 

Speak soon, 

Katie