Data gifting

[Sian47]

Gifting data is not working is there a problem 

[Katie_B]

Good morning @Sian47. 

Welcome to the EE Community. 

I am not aware of any issues regarding data gifting. 

Are you getting an error when trying to gift data?

Katie

[Sian47]

Yes I am saying no data has not been gifted at this time in a red box

[Katie_B]

Thanks for confirming @Sian47. 

Are you doing this through your My EE Online?

Have you gifted data to this number before?

Katie

[Sian47]

Yes I've gifted data through the app loads of times it's not letting do it

 

[Katie_B]

Hi @Sian47. 

Please could you try doing this through My EE online rather than the app?

Speak soon, 

Katie

[Sian47]

Not Working either

[Leanne_T]

Hi @Sian47 

If this is showing an error, please call us on 150 and the team will get this looked into for you.

Leanne.

[Jamed100]

Having exactly the same issue today, same error in app and same error on the website. Is this going to be fixed soon or do i need to call as well? 

[Katie_B]

Hello @Jamed100. 

Welcome to the community. 

I have sent you a private message for more details. 

Speak soon, 

Katie