4g / 5g not working

Chloe984 · ‎08-02-2023

Good Evening,

My 4g internet stopped working a few months ago, I could open / seen certain things but other things didn’t work at all. I thought it would fix itself so I left it for a while.

Unfortunately this didn’t happen so I went into my local EE shop who advised me to clear my cache which I have done, this has made the problem worse and I now can’t see / do anything unless I am connected to wifi.

can anybody help please?

XRaySpeX · ‎08-02-2023

On what device?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chloe984 · ‎09-02-2023

Sorry it’s an iPhone 12

Sent from Yahoo Mail for iPhone

XRaySpeX · ‎09-02-2023

Is it on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎09-02-2023

Morning @Chloe984

Thanks for coming here.

Can you try going into Settings > General > Reset > Reset Network Settings, this will restart your iPhone and will remove any saved WiFi passwords.

Once complete, can you try and access Safari or apps and let me know if this works?

Leanne 🙂