Mobile data

Joloushaw1972 · ‎08-02-2023

Hi my son will be calling me from New York do I also get extra charges if I'm not at home to use WiFi and use my mobile dat to receive the call via WhatsApp?

XRaySpeX · ‎08-02-2023

You are not charged for receiving voice calls in the UK & if the call is over WhatsApp it will be using your data allowance.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

bristolian · ‎08-02-2023

"Calls" made using apps such as WhatsApp, Messenger & suchlike are not carried through the mobile network or handled by your phone as calls - they're just data usage.

When call charges refer to "voice calls", they mean those directly dialled and received via your phone's dialler.

Joloushaw1972 · ‎08-02-2023

Hi thanks but I'm still non the wiser lol

XRaySpeX · ‎08-02-2023

Basically, when you are in the UK you are not charged for receiving calls from anywhere, be they normal voice calls or calls over a data app like WhatsApp.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

bristolian · ‎08-02-2023

Receiving a voice call in the UK is free of charge.

Using an app such as WhatsApp or Messenger - regardless of what you're doing in the app - is classed as data usage and will be deducted from whatever data bundle you have.

The end result is probably zero charge, but is a distinction to be aware of.

Joloushaw1972 · ‎08-02-2023

Thank you

XRaySpeX · ‎08-02-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)