Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Using data abroad

Hello,I was hoping someone could help. I recently visited Switzerland and paid for a data roaming add on (£10) even though I was told when I renewed my contract that roaming was included. My allowances renewed whilst I was away but 3 days in a receiv...

Unable to gift data (September)

HelloI am unable to transfer data from the app or website.Why is this issue happening ? could someone please help ?Has there been a recent issue ?Thanks

unlimited data not unlimited

i pay for unlimited data and hotspot this for my work from home job - it seems to be using almost 20GB a day and when i look at my data it says i have total of 160gb which is not UNLIMITED isnt 20GB data a day a lot for having 2 laptops open for work...

Sharing data?

I’m having trouble accessing my data online to gift onto my other phone line is anyone else having the same issue it’s been a few days now.

Data gifting

Hi, I'm currently deployed to the Falkland Islands and am trying to gift data onto my sons phone. I'm on a 100GB monthly plan but the app and website both state I have 0 data left. Definitely not used 100GB of data as I've been using WiFi the entire ...

Resolved! Gifted family 2nd EE sim 25GB data 3wks ago but not added to there SIM????.

So, Now they have used there 5gb EE have messaged them saying no more data so they will be put on slow data speed. The 25GB data I gifted to them was taken from my 125GB plan YET its not been added onto there 5gb data plan ?????Both SIMS/Numbers are ...

Ran out of data after buying add on

I get 100gb data a month, I've been using tethering the last 2 days as my WiFi at home is down. I paid for unlimited data add on each day, but I've now ran out of data. Even though my account shows unlimited. Is there a reason for this?

Data usage

Hi, for the past two months it has said that I have used up all of my data before the next payment. I have never used all of my date allowance and have been doing the exact same since having my contract. Please can you advise me why these two months ...

Resolved! How do i get more data pay monthly

I'm on a pay monthly contact that rolls over in a few days. I'm out of data but when I go to My EE no data packs are available. How can I buy more data?

Data

My plan is unlimited data but its saying I have no data left how can this be ? Any ideas