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Unable to activate mobile data

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RobertRoss
Contributor
Contributor

‎28-01-2023 12:13 PM

I have a Samsung Galaxy S3. Since the first week of January I have been unable to switch on mobile data and roaming. When I log in to the EE app it shows that I have more than 1GB of data available. Flight Mode is off. I haven't changed any settings. Any idea what is wrong?

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RobertRoss
Contributor
Contributor

‎29-01-2023 11:04 AM

I have just spoken to an excellent technical support person. The solution was to manually select a non-EE mobile data network on the phone (which, obviously, did not work) then manually select the EE mobile data network and restart the phone. This forced a "hard reset" to the EE mobile data network and everything is now working fine again.

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XRaySpeX
EE Community Star
EE Community Star

‎28-01-2023 12:21 PM

@RobertRoss : Where are you that you wish to turn on roaming?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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RobertRoss
Contributor
Contributor

‎28-01-2023 12:51 PM

I am currently in the UK but will soon need to use roaming in France. The problem is that I cannot activate ANY mobile data even with "Set mobile data limit" off.

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XRaySpeX
EE Community Star
EE Community Star
In response to RobertRoss

‎28-01-2023 12:53 PM

Where are you trying to switch on Mobile Data? On your phone or on your MyEE a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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RobertRoss
Contributor
Contributor
In response to XRaySpeX

‎28-01-2023 03:34 PM

Trying to activate data from the phone. Settings...Data Usage...Mobile data.

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Christopher_G
EE Community Support Team
In response to RobertRoss

‎29-01-2023 07:52 AM

Hi @RobertRoss

I would recommend speaking with our mobile care team so they can check your account from our side.

Chris

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RobertRoss
Contributor
Contributor

‎29-01-2023 11:04 AM

I have just spoken to an excellent technical support person. The solution was to manually select a non-EE mobile data network on the phone (which, obviously, did not work) then manually select the EE mobile data network and restart the phone. This forced a "hard reset" to the EE mobile data network and everything is now working fine again.

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Christopher_G
EE Community Support Team
In response to RobertRoss

‎29-01-2023 11:58 AM

That's great, I'm glad you're all sorted, @RobertRoss.

Thanks for coming back to let us know. Hopefully someone else in the same situation in future sees this.

Chris

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