Unable to activate mobile data

RobertRoss · ‎28-01-2023

I have a Samsung Galaxy S3. Since the first week of January I have been unable to switch on mobile data and roaming. When I log in to the EE app it shows that I have more than 1GB of data available. Flight Mode is off. I haven't changed any settings. Any idea what is wrong?

RobertRoss · ‎29-01-2023

I have just spoken to an excellent technical support person. The solution was to manually select a non-EE mobile data network on the phone (which, obviously, did not work) then manually select the EE mobile data network and restart the phone. This forced a "hard reset" to the EE mobile data network and everything is now working fine again.

View solution in original post

XRaySpeX · ‎28-01-2023

@RobertRoss : Where are you that you wish to turn on roaming?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

RobertRoss · ‎28-01-2023

I am currently in the UK but will soon need to use roaming in France. The problem is that I cannot activate ANY mobile data even with "Set mobile data limit" off.

XRaySpeX · ‎28-01-2023

Where are you trying to switch on Mobile Data? On your phone or on your MyEE a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

RobertRoss · ‎28-01-2023

Trying to activate data from the phone. Settings...Data Usage...Mobile data.

Christopher_G · ‎29-01-2023

Hi @RobertRoss

I would recommend speaking with our mobile care team so they can check your account from our side.

Chris

RobertRoss · ‎29-01-2023

I have just spoken to an excellent technical support person. The solution was to manually select a non-EE mobile data network on the phone (which, obviously, did not work) then manually select the EE mobile data network and restart the phone. This forced a "hard reset" to the EE mobile data network and everything is now working fine again.

Christopher_G · ‎29-01-2023

That's great, I'm glad you're all sorted, @RobertRoss.

Thanks for coming back to let us know. Hopefully someone else in the same situation in future sees this.

Chris