Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Unlimited data

I bought the £40 unlimited data add on, but my data isn’t working, it’s still showing me 0 MB as data balance in the EE app

Resolved! Data usage

This may have been asked already but here goes, on data usage what does 9.7gb/10.0gb mean, have I used 9.7 or is there 9.7 left. When I click on data usage the page does not load, cannot view latest bill either. Thank you

No Mobile Data

I've had no mobile data for around 24 hours now. Not even showing 4G symbol. Have checked the https://coverage.ee.co.uk/coverage/ee checker and no issues shown. I've also restarted the device several times to no avail.

Costings poorly advertised

I ran out of data last month and was offered an unlimited package for a similar cost to what i was already paying for 20GB. Brilliant I thought, until I got my bill and saw the 'similar cost' was additional to my existing package, over doubling my bi...

Resolved! Roaming

Is Turkey included in EU roaming

Personal hotspot

Hi, my personal hotspot hasn’t been working for about a week now. I was wondering if you had any advice as to why this may be? And wether you can help sort the issue out. Thank you

20GB sim only deal

Ordered a £10 20GB sim only. But only got 5 GB. ?.

Data sharing

Hi all. How do i share my data with my kids ? Cant find the info to do it, im not very good on these apps

Entertainment Pass with Unlimited Data

Hi, I've just signed up to the unlimited plan with 3 smart benefits as I'm planning to do a fair bit of travelling in Europe next year. I was hoping that the benefits would give me 50GB of fair usage data (with the roaming pass), unlimited music/vide...

Data

Hello please can you tell me if the data fugues on the webpage is data used or data left. Eg if it says 4gb/7gb does that mean I’ve used 4gb or I have 4gb left? Thanks