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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 200223 Views
  • 50 replies
  • 24 Helpful

Data

Certain apps are not opening when I’m on mobile data (I have plenty it’s not low) E.g Halifax. As soon as I’m on WiFi they work? 

RM60 by • Visitor
  • 349 Views
  • 1 replies
  • 1 Helpful

My internet is not working

Hello good morning I’m very disappointed with the service of EE CAUSE I don’t know the reson why my internet is not working and working very slow more then a week and the EE company don’t explain me why !I don’t understand I pay every month more not ...

Add on (Monthly or Weekly)?

Hi,I want to add a data add-on (1 GB in 6 £) but I cannot understand from the information provided if its validity is for a week or a month. Please let me know if anyone knows or uses it. 1 GB add-on (7 days)6 £ monthly Maryam

Resolved! Mobile data

I was wondering that if i switch to EE right now leaving my other provider, will my mobile data work even before my new sim card comes 

Njay38 by • Investigator
  • 643 Views
  • 3 replies
  • 0 Helpful

Signal

Why is it that my text messages ans calls worl but my Internet doesn't?? For the past 2 days , iv payed my bill but there's no 3g 4g or any sort of Internet!!

4g

My 4g isn’t working any reason how I could fix this? I have data left I have turned phone on and off again 

Holly102 by • Visitor
  • 372 Views
  • 1 replies
  • 0 Helpful

Resolved! Switching to ee

I have a question, I currently have giffgaff as my broadband provider and i have 2GB left of data to use with them , but if i enter my Pac code to EE right now will i lose my data straight away ? 

Njay38 by • Investigator
  • 493 Views
  • 1 replies
  • 1 Helpful
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