Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Gifting data

I have 3 phones on my plan. I want to gift data to one of these phones but I cannot find Family usage on my EE app. Where will it be?

Resolved! Re: Mis sold a new phone plan and tablet - Breach of contract?

I wish I had seen your post and this whole thread prior to today. I had exactly the same thing happen last August. The salesman in the EE shop said that we could get a free tablet with the phone/plan my husband wanted.I was asked to sign two document...

Getting a better sim deal?

At the moment I have a standard 3GB sim deal with a data boost from my home broadband up to 13GB which is fine. However I am now looking at changing my broadband to another provider as I can get faster speeds for less money! Obviously this means I wi...

CGNAT and business sim

Hi,I am using a business sim for my network connection but have always maintained a fibre line (~2mb, yes 2) in case of issues.Ideally I want to drop this line, but at present due to the use of CGNAT I am unable to as I have noticed intermittent issu...

Resolved! Problem with data gifting

Hi I’m struggling to gift some data . I have two contracts . One is my personal phone and another one sim only stays in my iPad at all the time . On my personal account I have only 10 gb of data and unlimited in iPad. I was advised to do it that way ...

Re: PAYG Sim not connecting to data

I am using samasung galaxy 6 phone with only 3g and am unable to connect to 4g mobile net work and calls from their hotline on my phone number are bared.

EE stealing from me

Add-on. Why does my existing balance disappear when I addon some more GBs.This has happened at least twice now. I lost 4mb today when only 11 days through the 2gb i purchased and today I added on 10gb but the 4mb has vanished.Angry Anngrey

Resolved! Unlimited Data Add-on

I might be overthinking this … I currently pay £20/mth (SIM only) for 100gb data. I just logged in and was offered an Unlimited Data add-on for £10. The overthinking part is whether this is an extra £10 I’d be paying or would my £20 deal be replaced ...

No mobile data on 3G

Hi guys, when I am at work I struggle to get 4G, sometimes I get 1 bar and I can just about manage to load emails, web pages etc. I can all get full 3G signal but I get an error message telling to turn on mobile data. As a test now I am at home I tur...

Resolved! Family sharing

Hello, Apols if this is in the wrong forum - there wasn't one obviously for Family Sharing queries. My wife and I are both on contract EE plans and my son and daughter are both on EE PAYG plans. Please can you advise how I set up family sharing so t...