Paid for roaming pass but it’s not working

[Isl]

I’m in Kenya and have paid for a week’s roaming pass. 

it worked for about an hour and now isn’t working. Roaming settings are turned on, mobile data on - have restarted my phone several times.

any ideas ? 

[Christopher_G · Accepted solution]

Hi @Isl.

Have you lost connection to the network completely? Have you tried manually searching for other available 

networks?

What kind of phone are you using?

Chris

[Isl]

Hi Chris

switching manual networks worked - thank you so much !

ilana

[Katie_J]

That's great to hear @Isl. 

Thanks for coming back and letting us know.

Katie 🙂