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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 182126 Views
  • 50 replies
  • 24 Helpful

Resolved! Data gifting

I've got 2 kids phones linked to my phone, all available to view on the app. However, I can only seem to be able to gift data to one number - any idea why?

KnoxyM by • Explorer
  • 467 Views
  • 3 replies
  • 2 Helpful

Roaming data add

I have paid for the travel pass for XXXXXXXXXXX and XXXXXXXXXXX, however it has stopped working for XXXXXXXXXXX and has no Internet connection I'm in Turkey at the moment and would like this resolved asap [Mod Edit: Removed mobile numbers from public...

Kim411 by • Visitor
  • 446 Views
  • 2 replies
  • 0 Helpful

Network problem

Hi i have already pay my bill but i have can’t make call and mobile data so please be help

My 25GB doesn’t saw

When I renew my pack I got my 15GB plus 20GB that I had from previous packs. So I got 35GB. Although my pack will finish on 26th of November, today I realized that in my application the remaining GB is 0. Also I have tried to use my 4G internet and I...

Data

Hi i would like to buy more data for number xxxxxxxxxxx like 1GB of data right now is really urgent thank u [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

5G question.

Hi, I currently have two numbers and two phones IP13promax and IP14promax, and two eSIM, most of the time on my IP13 have 5G but on IP14  haven’t got it at all on the same places. Any information what I should do to get 5G? 

Mobile plan

I have recently changed to sim only plan and selected a plan with 25GB data as the most data I’ve used over the two year period is 20GB. I have used it all up now within 14 days and never usually happens, trying to live chat but won’t allow me to

Lost data

I recharged my cell with 20G of data.then today i lost them without using them

Nino3 by • Visitor
  • 353 Views
  • 2 replies
  • 0 Helpful

Resolved! Data

HelloI can't see how much internet data left me. And somehow disapeer gone all data i have gather till now.Please help me.Regards  

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