Data Gifting not working on My EE iPhone app
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31-10-2022 03:37 PM
Hi,
I have been trying all day to gift some of my data to my dad's phone. I can access the data gifting page on my EE app, but every time I click "gift data" with a selected amount, I'm stuck with a notification stating: "Gifting failed. Something went wrong and the data hasn't been gifted." It's incredibly annoying and I can't seem to gift anywhere on the website. Any help? The app is up to date and I've never really experienced any problems with it before. Would be grateful for any advice.
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31-10-2022 05:38 PM
Hi @Jessica2002.
I'm sorry to hear this.
If you're unable to gift data on both the app and the website, I'd recommend getting in touch with our Customer Care team.
They will be able to take a look at your account, and also manually gift some data for you.
Jon
