Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Gifting from UK to someone who is abroad

Is it possible to gift data from a line that is active in the UK to a line on the same account that is roaming in the EU after the allowances refresh? The Help pages say this is not possible the other way around (when the gifting line is roaming) but...

Resolved! Data allowance warning despite purchasing the 7 day unlimited data option

Due to issues with my internet connection at home earlier today I purchased the 7 day unlimited data one off add on. Despite this I have just had a text message from 1024 saying I have used up 80% of my allowance. Usually my tarrif only has 3Gb of da...

System Failure

When I was trying to add on data using my ee credit it kept on saying the system has failed and Im very disappointed because I desperately need some data Please help!

Slow 4g speed only in Kilburn, London

Hi! I live in nw6 and my 4g speed has been very very slow for the past week. The speed is fine everywhere else. Status cheker says everything is fine. Can you please check what's happening?

Resolved! My data has not been renewed this month

Data gifting not working

I have been unable to gift my data. The system is telling me that I have no data to gift. It came as a surprise to me. Please help.

Resolved! No data aboard

Hi, I don't seem to have data in my plan every time my data refreshes. I am aboard, I will not be using roaming data but I have another sim plan attached so I gift the data. Any assistance or advice?

Re: How to live chat with EE team ?

I want to join sim only for data only. So how to join and how much it is plus can you send me a sim card? My e-mail is: xxxxxxxxx@xxxxxxxxx Mobile: xxxxxxxxxxxxx Hassan

Resolved! Data add on

Last week or so I could get a recurring Unlimited Data add-on for £10 per month. I've just went on to buy this and it's now saying £22 per month (special offer)?

Datasharing problem

Hello, i just send to my other card 20GB data, from my account that Data was taken, but didn't received in other number, what should i do now to sort it out?