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Roaming not working in Thailand

AJC1976
Visitor

‎07-04-2023 10:58 AM

I’m new to EE but I signed up recently and i took a roaming plan on because I travel a lot. I’ve arrived in Thailand and my phone has a nice 5g sign… but my phone won’t connect to any internet. I’ve checked my account settings and they confirm i am set up for roaming. I even text ROAM to 150 and got a confirmation text too. Can anyone help?

adam

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎07-04-2023 02:08 PM

@AJC1976  Have you purchased a data add on ?  You can not use your tariff allowance while there.     You can only use your tariff allowance in the EU,USA,Australia,New Zealand ,Mexico add Canada  with the roam further pass.  EE don’t sell roaming tariffs. So it sounds like you’ve had roaming enabled on your account and that’s all. 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.