Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Charges

I have received a large bill this month which would appear to be due to data roaming fees. Am I correct in thinking that my roaming charges continue even when I’m not abroad?

I carnt use internet data outside

I carnt use my data when outside anywhere

Stay connected data

Will there be an extra charges while using Stay connected data?

Inernet apewd

Internet speed issue

Unable to gift data - any ideas?

I am unable to gift my data all of a sudden- any ideas?

Not registered on network, invalid pin when trying to enable FDN

I have a Samsung Galaxy s10+. It has two sims in it. An o2 PAYG sim, which works fine and an EE PAYG sim which is temperamental to say the least.It was working ok, apart from the occasional refusal to accept calls which was resolved by turning off th...

Mobile data not working

Hi. I have an iPhone 11 and noticed that my mobile data isn’t working. I have an allowance of 11GB a month and it’s not getting used. I only noticed recently as I have a Square Card Reader and the past 2 events I’ve been to where there’s no wi-fi, it...

Aboard

Hi,My daughters aboard and she can't use her sim. It hasn't registered she's away, she's got data roaming turned on and all that, I have the permissions on but still no luck. Was onto EE all day yesterday too trying to solve the issue but they couldn...

2G & 3G data not working

I have a paygo sim that I have used in a 2G modem successfully for several years without issue. Recently its stopped working and in an attempt to diagnose the problem, I've put the sim in a phone and discovered that data will only work on 4G. When I ...

Unlimited Data Plan not shareable w/ Apple Watch cellular?

Hi all, I believe I have to pay extra to add cellular data functionality to an Apple Watch (Purchased independent ally ie not from EE) why is this so if I am on a top unlimited 5G ready data plan with EE already?! I would understand if I was on a low...