Skip to main content
Forum FAQ's

Mobile Data

A place to ask questions and share tips about using mobile data.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 133796 Views
  • 49 replies
  • 20 Helpful

Resolved! Data usage massively and unexpectedly increased

My normal data usage for over a year  is about 2.5 GB a month. This month it has already gone up to 38.52 - a massive increase. I have absolutely no understanding why as I am not using anything new or more often. Could anybody suggest anything I coul...

JAMS11 by • Explorer
  • 1161 Views
  • 2 replies
  • 4 Helpful

Resolved! WeAre8 app won’t open since 5 days ago!

The WeAre8 app since 5 days ago will not open on my iphone11!  I’ve deleted it and reinstalled it from the App Store and turned phone on and off but it makes no difference.  I’m wondering if anyone else has had this problem. would appreciate any help...

Mojo23 by • Investigator
  • 2532 Views
  • 17 replies
  • 7 Helpful

Data sharing

Hi. If I add a 4gb 4G mobile internet device to my contract can I share my unlimited data with it? thanks

Resolved! Going abroad in Europe

Hi,  I’ve got an unlimited text and minutes plus 500 international global minutes and 100GB data. I sent a text to 150 enquiring about Roaming in Romania and it said that I can use my current plan at no extra cost. Last time I went abroad in Europe, ...

Mickyx by • Visitor
  • 1231 Views
  • 2 replies
  • 4 Helpful

Data

I bought EE data just to use at work. It's been a month, not even the phone signal. previously was working!

Data alert when I have lots left

I was in London last week & got an alert arhat I had 2Gbs left. This was unusual as I barely use that much & my data allowance is 29GB. Bill usage for Feb, Mar & Apr was a max of 1.28 used of 29GB whilst May shows 27.61 Gb left of 29GB. This still sh...

Val112 by • Investigator
  • 1918 Views
  • 11 replies
  • 5 Helpful

PAYG Sim not connecting to data

Hiim having a problem with my new EE payg sim. I put the new sim into my phone which was locked to Vodafone but is unlocked now. Calling and texting works but I can’t seem to connect to internet data. It’s only displaying 3G even though there is 4G i...

No 4g

Hi I have a data only sim in a TP link MR6400- for the first 2 months it has worked ok- but for the past month it has being getting slower and slower and now itstruggles to connect- the router shows 2-3 bars and EE reckon they have no issues in the a...

Sands2 by • Explorer
  • 278 Views
  • 3 replies
  • 0 Helpful

I told 100gb and only 40gb is on my plan

During a chat conversation to upgrade I was told 100gb of data but when I checked my account only has a plan for 40gb, tried to ring hanging on for 20mins!!! 

1chele by • Visitor
  • 570 Views
  • 2 replies
  • 1 Helpful
Top Helpful authors
More