10-02-2021 02:36 PM - edited 10-02-2021 02:40 PM
I am having the same issue.
I have called ee technical team even they are unable fix this problem?
I am a new user if this cant be fixed I am gonna leave ee soon
10-02-2021 02:44 PM
Now it's been 2 years and they didn't fix this issue
Ee is rubbish I'm really disappointed
10-02-2021 05:43 PM
Hello @Ali_G and @AmirMhmd1.
Welcome to the community.
What happens when you try to use mobile data whilst on a call?
Katie.
10-02-2021 05:45 PM
Nothing happens
The whole mobile data disconnects like it's not turned on
So i can't use mobile data
10-02-2021 06:05 PM
Are you on PAYG or pay-monthly?
10-02-2021 06:09 PM
Monthly contract
10-02-2021 06:23 PM
Ideal. So pay-monthly users with a compatible phone should be using 4G-calling/VoLTE and remain on 4G during a voice call.
Do you see the VoLTE logo on your phonescreen, when it's in standby and also when you're on a call?
10-02-2021 06:28 PM
I use the 4g lte always
And it always shows 4G but during call that 4G disappears and i only see the signal bar , but when not on call i see 4G on the signal bar
10-02-2021 06:47 PM
Thanks for getting back to me @AmirMhmd1.
Have you spoke with our technical team?
If yes was a full diagnostics complete?
Does this happen in all areas?
10-02-2021 06:55 PM
Yes i spoke to them few times but the suggestions they gave didn't work
And yes it happens every time and all areas
