Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Paid for roaming pass but it’s not working

I’m in Kenya and have paid for a week’s roaming pass. it worked for about an hour and now isn’t working. Roaming settings are turned on, mobile data on - have restarted my phone several times.any ideas ?

Seperate sim cards

I have a two sim motorola phone with old EE simcard and my old number. Up to 4G. I have a new EE simcard issued, can I use this new card in this phone as data only and pay seperately for the data usage, preferably prepaid. As I wish to keep calls and...

Resolved! web browsing history

Hi, I have 3 phones/sim cards with EE one for each Son. On one account I would like to access browsing history, if possible any social media used , account is in my name, how do I access this?

Resolved! Switched from Virgin (o2) but unable to use data.

So I switched from o2 to EE and my number was transferred everything working fine but I can’t use the movie data I’ve tried all the trick. phone type : iPhone X I’ve turned it off and on alotchanged network setting manuallytoggle all settings off and...

Gifting limit weirdness

My monthly refresh day is the 23rd of each month (and you can see I'm posting this within the first 20 minutes of the 23rd).I have a reminder to do my gifting at midnight each month (although the last couple of months the app has failed to work prope...

Data

Hi,I gave a charge tonight from a little shop , I entered the code in my phone, but my data doesn't work. And no added data on my profile EE application. Please tell me what should I do for activating my mobile's internet.Thank you

Won’t let me gift any data

Hi anyone help ? When I click on data usage it goes to blank screen but can get into all other screens perfectly.is there something wrong with the website

DataData not working

Over the past CPL of months my mobile data does not work even when I have full 3g signal but there is no connection even though I have 13gb data available

Data gifting abroad

Hi, my daughter is currently in Lanzarote. Ran out of data, I’ve sent 5gb which shows on the app it’s sent but she hasn’t ‘received it’ . It’s normally instant. App now saying there is an issue with retrieving information. phone lines shut at 9pm. ...

Unlimited 24 month plan £32.25

I'm thinking of upgrading to the Unlimited 24 month plan at £32.25/pm.It isn't made specifically clear what the data limitations are on this plan, and it would be replacing my current landline/broadband set up.I'm not bothered about high speeds, but ...