Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

London Underground wifi

Hello, Recently I moved from pay monthly to PAYG plan. Before switching I was able to use EE auto wifi on London underground. After switching I am having troubles connecting to that wifi network. All settings are set as before. I contacted CS and the...

Internet

Hello

Mobile data not working

The mobile data on my phone keeps saying I have full 4G+ signal but then not loading any webpage or anything that requires an internet connection. My calls and texts still work, and I have a new SIM card from a few months ago after the issue kept hap...

My data never reset on 13th January

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No data?

My mobile data isn’t working ? I have full signal and my data won’t work ?

Mobile data hasn’t renewed HELP

I have 10GB of data every month, it was suppose to renew today but when I go onto my account it says I have 9.7GB left. The WiFi is rubbish on my phone so I have to use my data quite often. I need it to start over like it’s suppose to. HELP

Internet access

I am having problems with internet access when not on wifi each time I try to search on google as soon as I select a page nothing happens but as soon as I reconnect back to wifi the pages appear any ideas? I have already checked parental controls and...

TRAVEL POST

Does a TRAVEL PASS cover data, calls and texts while I am in South Africa?

Gifted Data Issue

I gifted 40GB to the others in on my account late this morning but it didn't seem to be credited there. The EE app says there is a problem checking how much data there is on the second SIM but show the main number as having been deducted 40GB. Unfort...

Roaming in France

I am on an ultimate plan, is there still a fair usage policy in place to roam in France? If so what is the cap? Really keen to be able to access my full data limit!Thanks, Hannah