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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 179874 Views
  • 50 replies
  • 24 Helpful

Unable to gift data using app or website

Hi,I've always been able to gift my data to shared users on my plan. It seems that the website and app have been down today, as originally I couldn't even log in. Now I can log in, but I am getting this error message:"We will have it fixed soonSorry,...

hajim786 by • Explorer
  • 492 Views
  • 3 replies
  • 0 Helpful

Just how fast would "Stay Connected Data" be at 0.5Mbps?

Hello, I'm curious. If I were to use up my 125 gig allowance in a month and the automatic Stay Connected Data kicked in. Just how fast would that actually be in real world usage?Sometimes connectivity is absolutely vital if idk, we got lost in the mi...

Jank0x by • Skilled Contributor
  • 1362 Views
  • 4 replies
  • 1 Helpful

EE sign was sesriously broken

I have been unable to sign in for days on my desktop or phone, and now missed the window of opportunity to gift data.The portal site generally is broken, I FINALLY logged in, it told me it failed and then I clicked clear and I was in. It does THAT a ...

4g abroad

I am currently in Canada added a add on to my account to enable me to use data whilst here, I can only get 3G & am unable to get 4g I have rebooted my phone checked all settings are correct & still cannot get mobile data please advisepenny Murdoch

Data

Hello,it says i’ve used all my data up in 2 days? how is that possible, it apparently renews on the 7th of every month. 

Resolved! Data running out

Ive bought the 10gb bundle and my data has less than half left after 2 days there has the be something wrong im not using my phone constantly ive jist swapped from giffgaff and 8gb would last me a month any advice please or how do i raise a ticket 

Booboo564 by • Investigator
  • 742 Views
  • 6 replies
  • 1 Helpful

Resolved! Mobile data limit

Am abroad but unable to use data as I think I set a 2GB limit for a reason don't know why. How do I change it?

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