Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 209228 Views
  • 50 replies
  • 24 Helpful

Cannot access my website for work

Hi EE,I am new to the EE network but struggling to access important booking link which is required for my work on EE network (https://booking.duckanddry.com/index.php/admin_home) if the above is blocked, could you please unblock it so I can access or...

Data add on not working

Hello I received a text that I’d run out of data for this month so I purchased an add on but it doesn’t seem to be working. Please can you help? Thanks

Ella56 by Visitor
  • 989 Views
  • 1 replies
  • 1 Helpful

data usage

Hi there, how can I check when my data were used and how much? From my account I can only see day and time but not how much was used......I have received a warning that I have used almost all my allowance but I doubt that is correct as I mainly use w...

lubru by Valued Contributor
  • 700 Views
  • 3 replies
  • 0 Helpful

No 5g liverpool city centre samsung a33

My son has a Samsung fold and I have an a33. Both on EE. We met up last night and he's got good 5g and I was on 4g. It's a new sim in my phone but I've yet to connect to 5g. Any ideas,?

Resolved! Mobile data

HI I have added broadband to my account and was meant to get 20g extra onto my phone plan but the t hasn’t been added yet. It has been 3 weeks when my broadband started 

Evans08 by Explorer
  • 609 Views
  • 3 replies
  • 2 Helpful

Usage abroad

I think it’s ridiculous that as a company you have changed your data charging and it now costs extra to use your own data abroad. I haven’t been charged this before and know of other companies who don’t do this, I would like to be refunded the amount...