Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Mobile data

None of my social media is working using my mobile data. I’ve got unlimited data so it’s not run out

Cannot check data left.

After performing faultlessly for three years I started having the "Forbidden You don't have permission to access this resource." problem when checking data left four weeks ago on my EE myfi mini. The first time it seemed to correct itself after very ...

Data not working

My data is not working and my phone bill has been paid but it’s just not working at all

Data gifting after update app not working

Since having the EE upgrade app data gifting doesn’t work. Just says try again. Useless. Was working fine before this.

New app unable to gift data

Anyone having issues gifting data on the new app?

Data Gifting

I have just changed my mother in law’s account from monthly contract to sim only. Her number now doesn’t appear in the drop down for me to gift data to. Really hope I can gift data to a sim only contract as I was assured I could when I made the chang...

Extra 30gb showing

I seem to have a random 30gb extra data that was added. I purchased an add on of 20gb as I was waiting for WiFi to be installed, but for some reason there was another 30 added. I most definitely did not request this so wondering where it has come fro...

Data very slow

Data in my area is very

Unable to gift data

Since the new app has been installed I am unable to gift data without contacting customer services. Help! I use this to gift data to my son that is on the same account.

Contract

Hello, on my contract plan, I have unlimited calls texts and data, I’ve just ungraded my phone and when I’ve tried to call someone it says my limit has been cut? So I can call text or use my data ? Just wanting to know why when I’m paying a lot of mo...