Mobile data not working on some apps

[Hils0]

iPhone 11 apps stop working on mobile data (lots of data left). Works on wifi. Had new phone when apple looked at it- problem recurred. Suggested new sim- problem recurred. Fluctuates so sometimes Snapchat works, has affected Instagram, iMessage and safari at varying times. Can’t check the carrier settings as iPhone. Any ideas?

[Leanne_T]

Hi @Hils0 

Thanks for coming here. 

If you go into Settings > Mobile Data, do the apps all show toggled on for mobile data? 

Thanks 🙂

Leanne.

[Hils0]

Yes they do. All of those settings have also been double checked at 2 visits to apple Genius Bar. Thanks

[Leanne_T]

Thanks @Hils0 

I would suggest getting in touch with our tech gurus on 150 who can run through some troubleshooting and help you further 🙂

Leanne.