Mobile data not working on some apps

Hils0
Explorer

‎23-06-2023 12:20 AM

iPhone 11 apps stop working on mobile data (lots of data left). Works on wifi. Had new phone when apple looked at it- problem recurred. Suggested new sim- problem recurred. Fluctuates so sometimes Snapchat works, has affected Instagram, iMessage and safari at varying times. Can’t check the carrier settings as iPhone. Any ideas?

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎23-06-2023 08:23 AM

Hi @Hils0 

Thanks for coming here. 

If you go into Settings > Mobile Data, do the apps all show toggled on for mobile data? 

Thanks 🙂

Leanne.

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Hils0
Explorer
In response to Leanne_T

‎23-06-2023 08:30 AM

Yes they do. All of those settings have also been double checked at 2 visits to apple Genius Bar. Thanks
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Leanne_T
EE Community Support Team
In response to Hils0

‎23-06-2023 08:31 AM

Thanks @Hils0 

I would suggest getting in touch with our tech gurus on 150 who can run through some troubleshooting and help you further 🙂

Leanne.

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